FAQs

Welcome to our FAQs page! Here you'll find answers to common questions about fabrics, placing orders, shipping and more. If you need further assistance, feel free to contact our customer support team.
How do I contact you?

You can get in touch with us via mail at info@gravityforce.co, or by calling our customer care line at: +1 214-6869-963. Additionally, we're available through the live chat during business hours. For quick inquiries, go ahead and connect through our social media channels, and we'll hit you up in a little while, as soon as possible.

Do you offer payment options?

Yes, we offer varying options of payment to make your shopping experience hassle-free. You can choose from Visa, Master, PayPal, ShopPay, GooglePay, and ApplePay. Essentially select your preferred system while finishing your order.

Can I register my product?

As of now, we don't offer product registration for our clothing items. In any case, we are constantly improving our system, and this might be considered in the future. Right now, feel free, go ahead and connect with our customer support for any assistance or solicitation regarding your product. Thanks for understanding!

Can I cancel or change my order?

Yes, you can cancel or change your order, yet it relies upon the request's status. If your order hasn't been processed or moved, you can normally make changes or cancel it by signing in to your account or getting in touch with customer support. Regardless, if the order has been dispatched already, you might have to wait for it to show up and then follow the procedure of return. Our cancellation policy should be checked for more detail.

Does Gravity force offer package protection?

Yes, Gravity Force offers package security. Moreover, we ensure that all orders are painstakingly packed and moved, when the package is with the courier, it is recommended to add shipping insurance at checkout for extra security. Along these lines, your products are covered in case of any mishap or problem in the midst of travel.

Can I exchange my item?

Yes, however to make sure if your product fulfills the criteria of return or exchange, the product should not be used as per our policy standard: the thing should be unused, in its original condition, and returned within 7 days of purchase. Moreover, products tagged as final sale or customized products may not be qualified. For additional details, you should refer to our return and exchange policy page.

How do I return my items?

Yes, you can put together the return orders, considering that they meet our return policy, for example, being inside the return window in original condition. Basically pack the products together and consolidate all relevant information for each return. You should ensure that you follow our return policy and label them clearly to avoid postpones in getting ready. Assuming that you have various orders, please attach the corresponding return forms for each order.

What is your return policy?

Yes, you can return something defective. You should contact our customer service within 7 working days of getting your product, and provide any photos if you have the defect. We will guide you through the return or exchange, and make sure you're totally satisfied with your purchase. Terms and conditions apply.

Can I cancel or change my order?

Refunds may take around 7 business days after we get your returned product. When your refund has been arranged, you'll get a confirmation email. You should take note of that according to your payment method, it might require an additional couple of days for the refund to appear in your account. In the event that you have any other questions, go ahead and get in touch with us!

Does my item qualify for a return or exchange?

 In case you go for the standard shipping, you can get the free shipping also. To get free shipping from our web based dress store, only select the standard shipping process. Make it sure to sign up to our newsletter so that you could be informed about our recently updated offers. A few products may meet all requirements for free shipping despite the total order.

Can I combine my return orders?

Presently, we ship to the USA only. Gravity Force at this point ships to the USA only; nevertheless, our online clothing brand will send worldwide to a wide reach out of countries in the near future. Shipping options may depend upon your area, and transportation costs might apply.

Can I return a defective item?

No, Gravity Force doesn't offer wholesale options at the moment. We focus on giving individual clients excellent apparel through our retail channels. Regardless, on the off chance that you're keen on huge orders or joint ventures, get in touch with us for potential huge orders options or exceptional arrangements.

How do I get free shipping?

Gravity Force is a very well-known brand in the clothing business, known for its excellent material and state of the art designs. Customers love the brand's attention to detail, ease, and lastingness, creating it a famous pick for fashion loving people. With a wide array of styles and sizes, Gravity Force takes special care of different preferences, making their products both fashionable and valuable at the same time. Generally, it’s a perfect option for those searching for both gorgeousness and immovable quality in their wardrobe.